Terms of Service

Introduction

These Terms of Service explain how Conversion North provides website design, website management and related digital services.

By enquiring about, purchasing or using our services, you agree to these Terms.

Scope of Services

Conversion North provides premium websites for independent professionals and local service businesses. Services may include website design, website setup, copy structure, contact forms, basic local SEO foundations, hosting/platform management, technical support and ongoing content updates.

The exact scope of each project will be agreed before work begins. Any extra pages, features, integrations, design changes or additional requests outside the agreed scope may be quoted separately.

Project Process

Each project begins with an initial planning stage where we confirm the website structure, content requirements, design direction, timeline and deliverables.

Clients are responsible for providing the information, images, logos, brand assets, social links, business details and other content needed to complete the website.

Delays in providing content, feedback or approvals may affect the project timeline.

Payment Terms

Website projects usually include a setup fee and a managed monthly plan.

The setup fee must be paid before the project begins unless otherwise agreed in writing.

The managed monthly plan covers hosting/platform management, minor updates, technical support and ongoing website management as described in the selected package.

Monthly payments are billed in advance and must be paid on time to keep the website active and supported.

Late or missed payments may result in delays, paused support or temporary suspension of the website after reasonable notice.

Revisions & Feedback

Each project includes one round of consolidated revisions before launch, unless otherwise agreed in writing.

Feedback should be clear, specific and provided within a reasonable timeframe.

Additional revisions, new pages, new sections, major design changes, new functionality or changes requested after approval may be quoted separately.

Monthly Support & Updates

Managed monthly plans include analytic reports, minor ongoing content updates, technical support and platform/hosting management.

Minor updates may include small text changes, image swaps, link updates or simple content adjustments.

Monthly support does not include full redesigns, new pages, new branding, advanced SEO campaigns, advertising management, social media management, large content rewrites or third-party platform troubleshooting unless agreed separately.

Domains, Hosting & Platform

Clients are responsible for purchasing and owning their own domain unless otherwise agreed.

Conversion North may help connect the client’s domain to the website.

The website may be built and managed using a professional website platform such as Framer or another suitable provider. The managed monthly plan covers the ongoing management of the website while the subscription remains active.

If a client cancels their managed plan, the website may be unpublished, paused or transferred where technically possible and subject to any agreed transfer terms or outstanding payments.

Client Responsibilities

The client is responsible for ensuring that any content, images, logos, testimonials, reviews or brand assets they provide are accurate and that they have the right to use them.

The client is also responsible for checking the website before launch and confirming that business details, pricing, contact information, policies and service descriptions are correct.

SEO & Results

Conversion North may provide foundational local SEO foundations, including page structure, headings, metadata, image alt text and location/service-focused content.

However, we do not guarantee specific Google rankings, traffic levels, enquiries, bookings, sales or business results.

Website performance can depend on many factors outside our control, including competition, search engine changes, client reputation, reviews, social activity, content quality and market demand.

Third-Party Tools

Some websites may use third-party tools or services, such as forms, analytics, booking links, maps, email tools, payment providers or scheduling platforms.

Conversion North is not responsible for outages, errors, pricing changes, policy changes or performance issues caused by third-party platforms.

Intellectual Property

The client owns their own domain, logo, brand assets, photographs, written content and other materials they provide.

Once full payment has been received, the final approved website design and content created specifically for the client may be used by the client for their business.

Conversion North may retain ownership of reusable systems, templates, layouts, design processes, components, methods and internal resources used to create websites.

Conversion North may showcase completed work, screenshots or project summaries in its portfolio, website, social media or promotional material unless otherwise agreed in writing.

Cancellation

Clients may cancel their managed monthly plan by giving written notice.

Any minimum term agreed at the start of the project must be completed unless otherwise agreed.

Outstanding payments remain due even if the client chooses to stop using the website or services.

If a managed plan is cancelled, ongoing hosting, updates, support and management may stop.

Limitation of Liability

Conversion North will take reasonable care when delivering services, but we are not responsible for indirect losses, loss of profit, loss of business, loss of data, loss of enquiries or issues caused by third-party platforms, client delays, incorrect information provided by the client or circumstances outside our control.

Nothing in these Terms limits liability where it would be unlawful to do so.

Changes to These Terms

We may update these Terms from time to time. Any changes will be reflected on this page.

Contact

If you have any questions about these Terms, you can contact Conversion North through the contact form on this website or by email at:

ConversionNorth@Gmail.com