Privacy Policy
Last updated at
Introduction
This Privacy Policy explains how Conversion North collects, uses and protects your personal information when you visit our website, submit an enquiry, contact us, or use our website design and management services.
Information We Collect
We may collect the following information:
Name and contact details, including email address and phone number
Business name, website link and social media links
Project details, enquiry information and communication history
Information submitted through contact forms or booking forms
Website usage data, such as pages visited, traffic sources and device information, where analytics tools are used
We only collect information that is relevant to responding to enquiries, managing projects, improving our services and operating our website.
How We Use Information
We may use your information to:
Respond to enquiries and project requests
Communicate with you about website design, support or management services
Prepare proposals, quotes and project plans
Deliver and manage website projects
Provide ongoing support and website updates
Improve our website, services and customer experience
Keep internal business records
Meet legal, accounting or administrative obligations
We do not sell or rent your personal data to third parties.
Legal Basis for Using Your Information
We process personal information where it is necessary to respond to enquiries, provide requested services, manage client relationships, meet legal obligations, or pursue legitimate business interests.
Where we rely on consent, such as for certain marketing communications or non-essential cookies, you can withdraw consent at any time.
Data Protection
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Access to personal information is limited to those who reasonably need it for business, project or support purposes.
Third-Party Services
We may use trusted third-party services to operate our website, manage enquiries, communicate with clients, analyse website performance or deliver our services.
These may include website hosting platforms, form tools, email providers, analytics tools, scheduling tools and payment or invoicing services.
These third-party providers may process limited personal information in accordance with their own privacy policies.
Cookies
Our website may use cookies or similar technologies to help the website function, improve user experience and understand how visitors use the site.
Some cookies may be necessary for the website to work properly. Other cookies, such as analytics cookies, may only be used where appropriate consent has been given.
You can control or disable cookies through your browser settings. If we use analytics or marketing tools, additional cookie information or consent options may be provided on the website.
Your Rights
Depending on your location and applicable data protection laws, you may have the right to:
Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Object to or restrict certain types of processing
Withdraw consent where processing is based on consent
Request a copy of your personal information
To make a request, contact us using the details on our Contact page.
If you are based in the UK and are unhappy with how your information is handled, you may also have the right to complain to the Information Commissioner’s Office.
How Long We Keep Information
We only keep personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing projects, providing support, keeping business records and meeting legal or accounting obligations.
When information is no longer needed, we will delete it or securely anonymise it where appropriate.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page.